Shipping policy
AscendAura Shipping Policy
Thank you for shopping with AscendAura. We work to ensure every order is carefully processed, packaged, and delivered as smoothly as possible.
Order Processing
Orders are typically processed within 1–3 business days after your order has been placed. Processing times may be slightly longer during holidays, product launches, or periods of unusually high order volume.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Estimated Delivery Times
Estimated delivery times vary depending on your location and the shipping method available at checkout.
Most orders are expected to arrive within 5–12 business days after processing. Please note that delivery estimates are not guaranteed and delays caused by carriers, customs, severe weather, or other circumstances outside of our control may occasionally occur.
Tracking Your Order
Once your order has been dispatched, tracking information will be sent to the email address used during checkout.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate before completing their order.
If you notice an error in your shipping address, please contact us as soon as possible at info@ascendauraco.com.
We will do our best to update your information before your order is processed; however, we cannot guarantee that changes can be made once an order has entered fulfillment or has been shipped.
Lost, Delayed, or Missing Packages
If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.
If you believe your package has been lost or you have not received your order despite tracking showing it as delivered, please contact us at info@ascendauraco.com and our team will assist you.
AscendAura is not responsible for packages lost due to an incorrect or incomplete shipping address provided by the customer.
Damaged Orders
If your order arrives damaged, please contact us at info@ascendauraco.com as soon as possible after delivery.
Please include your order number and clear photos of the damaged product and packaging so our team can review the issue and determine the appropriate resolution.
International Orders
International shipments may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.
Questions?
For any questions regarding your shipment or order, contact:
AscendAura Customer Care
info@ascendauraco.com
We’ll be happy to assist you.